Banking Operations Manager

3 weeks ago


Lansing, Illinois, United States First Savings Bank of Hegewisch Full time
Job Description

First Savings Bank of Hegewisch seeks a highly skilled Assistant Head Teller to oversee the smooth operation of its cashiering functions and customer service activities. This position requires a high school graduate or equivalent with at least 12 months of retail banking supervisory experience. The successful candidate will enjoy competitive pay and benefits, as well as opportunities for career advancement.

Key Responsibilities:

  • Implement existing policies, procedures, and systems for cashiering operations, customer service functions, and security procedures.
  • Assist the Head Teller in coordinating, directing, assigning, and evaluating work of Teller staff.
  • Provide answers to Teller questions, handle complex transactions, and problems, and oversee balancing.
  • Ensure smooth flow of Teller lines, optimal window coverage, and general training and assistance with supervision of Teller staff.
  • Oversee provision of a full range of services to existing and prospective customers.
  • Ensure customers are promptly and professionally served.
  • Handle difficult customer situations when needed.
  • Act as a Teller when necessary and actively cross-sell Bank services.
  • Keep the Head Teller and Branch Management informed of area activities.

Organizational Responsibilities:

Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility.

Identify areas of improvement and offer suggestions to improve efficiency and productivity.

Stay up-to-date with current changes in technology, processes, and standards within the industry and areas of responsibility.

Benefits:

The First Savings Bank of Hegewisch offers competitive pay and benefits, including opportunities for career advancement.

Salary: $45,000 - $60,000 per year, depending on experience.


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