Street Operations Manager

3 weeks ago


Lansing, Michigan, United States Capital Area Transportation Authority Full time
Role Description

This Operations Supervisor position plays a vital role in ensuring the seamless operation of CATA's transportation services. The successful candidate will possess excellent leadership, communication, and problem-solving skills to effectively manage a team of Operators and provide exceptional customer service.

Main Responsibilities
  • Supervise and train CATA Operators to meet high standards of service quality and safety.
  • Coordinate workforce needs with the Operations Manager to ensure adequate staffing levels and efficient resource allocation.
  • Provide direction to Operators on bus and routing questions and resolve service issues promptly and professionally.
  • Develop and implement strategies to improve operational efficiency and reduce downtime.
  • Maintain accurate records and reports, including missed trip reports, vehicle accident/incident reports, and detour notices.

Salary Range: $70,000 - $90,000 per year, based on experience and qualifications.


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