Retail Banking Leader

3 weeks ago


Lansing, Illinois, United States First Savings Bank of Hegewisch Full time
About the Role

First Savings Bank of Hegewisch is seeking a highly skilled Assistant Head Teller to join its team. As an Assistant Head Teller, you will be responsible for overseeing the smooth operation of our cashiering functions and customer service activities, implementing existing policies, procedures, and systems, and assisting the Head Teller.

Responsibilities:

  • Implement existing policies, procedures, and systems for cashiering operations, customer service functions, and security procedures.
  • Assist the Head Teller in coordinating, directing, assigning, and evaluating work of Teller staff.
  • Provide answers to Teller questions, handle complex transactions, and problems, and oversee balancing.
  • Ensure smooth flow of Teller lines, optimal window coverage, and general training and assistance with supervision of Teller staff.
  • Oversee provision of a full range of services to existing and prospective customers.
  • Ensure customers are promptly and professionally served.
  • Handle difficult customer situations when needed.
  • Act as a Teller when necessary and actively cross-sell Bank services.
  • Keep the Head Teller and Branch Management informed of area activities.

Benefits: Competitive pay and benefits, including opportunities for career advancement.

Salary: $45,000 - $60,000 per year, depending on experience.



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