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Housekeeping Team Leader

2 months ago


Charlotte, North Carolina, United States Grand Bohemian Charlotte Full time

Position Overview:

AN EXCITING OPPORTUNITY AWAITS YOU

The Grand Bohemian Charlotte is a distinguished establishment that prides itself on delivering exceptional hospitality experiences. We are dedicated to fostering a culture of growth and development for our team members, ensuring that our mission of creating inspiring environments and delivering intuitive service is met.

Our Team Members Enjoy a Range of Benefits Including:

  • Exclusive Employee Discounts
  • Competitive Salary & Performance-Based Bonus
  • Comprehensive Medical, Dental, and Vision Coverage
  • Company-Paid Life Insurance
  • Short & Long-Term Disability Coverage
  • Pet Insurance Options
  • Tuition Assistance Programs
  • 401(K) Plan with Company Matching Contributions
  • Employee Support Programs

Key Responsibilities:

The primary objective of the Housekeeping Team Leader is to support the Executive Housekeeper and/or Housekeeping Manager in overseeing the daily functions of the Housekeeping department, ensuring high standards of cleanliness and efficiency. This role is pivotal in inspiring, coaching, and training staff to surpass guest expectations.

Core Duties Include:

  • Managing and evaluating the performance of housekeeping staff to guarantee effective and profitable operations.
  • Providing coaching and training to housekeepers to ensure outstanding service quality.
  • Conducting inspections of guest rooms and offering constructive feedback to the team.
  • Regularly assessing inventory levels of supplies and equipment.
  • Coordinating workflow by assigning tasks related to sorting, washing, folding, and ironing in accordance with company standards.
  • Evaluating the physical condition of the property and ensuring compliance with safety protocols.
  • Preparing and analyzing reports on labor costs and operational productivity.
  • Participating in daily briefings and ongoing training sessions.
  • Maintaining supply levels and communicating needs to the Executive Housekeeping Manager.
  • Implementing corrective actions to enhance service quality.
  • Assisting in recruitment, scheduling, training, and performance management of staff.

Qualifications:

To excel in this role, candidates should possess a strong background in achieving desired outcomes within their responsibilities. The following qualifications are essential:

  • Strategic leadership skills with the ability to align plans with organizational objectives.
  • Proven ability to engage and motivate teams to achieve results under tight deadlines.
  • Strong communication skills, both written and verbal.
  • Ability to prioritize tasks and manage multiple responsibilities while maintaining high standards.
  • Knowledge of cleaning tools and chemicals, ensuring a safe working environment.

Supervisory Responsibilities:

This role includes leadership responsibilities, ensuring accountability and direction for the following team members:

  • Housekeeping Inspectors
  • Room Attendants
  • House Persons
  • Public Area Attendants
  • Night Utility Staff

Minimum Qualifications:

  • High school diploma or equivalent required.
  • 1+ years of relevant experience in a similar role.
  • Experience in luxury hospitality environments preferred.

Work Environment:

The work environment is dynamic, requiring adaptability to changing priorities and a collaborative spirit. Schedules may vary based on operational needs.

Physical Demands:

This position requires the ability to lift and move items up to 50 lbs and involves frequent walking and standing.

The Grand Bohemian Charlotte is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.