Housekeeping Team Member

1 day ago


Charlotte, North Carolina, United States MCR Hotels Full time
Job Summary

The Housekeeping Team Member at MCR Hotels is responsible for ensuring the cleanliness and preparation of guest rooms, hallways, and public areas in the hotel. This role requires a positive attitude, strong attention to detail, and the ability to work well in stressful situations.

Key Responsibilities
  • Follow company and brand procedures in cleaning and preparing guest rooms
  • Complete pre-cleaning duties such as stocking guest supplies and cleaning supplies
  • Remove all trash and dirty linen from guest rooms
  • Ability to do repetitive duties such as bed making and bathroom cleaning
  • Replacing bed linens and replenishing guest room supplies
  • Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department
  • Interact with guests and team members in a friendly, service-oriented manner
  • Maintain regular attendance as required by scheduling
  • Maintain company and brand standards of personal appearance and grooming
  • Thoroughly clean and restock the required number of guest rooms as assigned per shift
  • Complete any special requests made by guests or other departments on the behalf of guests
  • Report any maintenance issues or lost and found items to supervisor or manager
Requirements
  • Must have a positive attitude and willingness to learn
  • Must have the ability to communicate effectively and clearly
  • Strong attention to detail
  • Physical ability to stand/walk the entire shift and perform repetitive motions
  • Ability to work well in stressful, high-pressure situations
  • Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
  • Must be able to convey information and ideas clearly
  • Must have a desire to serve all guests
  • Must be 18 years of age or older to perform this job
Preferred Qualifications
  • Experience cleaning in a hotel or a related field


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