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Customer Success Professional

2 months ago

Addison Texas, United States SPOTIO Full time
About Us

SPOTIO is a leading provider of field sales engagement solutions, headquartered in Dallas, Texas. Our platform helps thousands of sales professionals worldwide increase activity, grow their pipeline, and achieve sales goals.

We are ranked #1 on G2 reviews and have been recognized as one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal.

Job Summary

The Customer Success Manager role at SPOTIO is responsible for ensuring customers achieve their desired outcomes and derive maximum value from our platform.

This role involves understanding customer pain points, providing tailored solutions, assisting with technical support and training, and guiding customers in maximizing software utilization based on their business needs.

Key Responsibilities
  • Customer Retention and Renewals
    • Drive customer retention and renewal efforts to ensure long-term partnerships with valued clients.
    • Identify opportunities for account expansion and collaborate with cross-functional teams to drive growth.
    • Resolve customer escalations in a timely and effective manner.
  • Customer Satisfaction, Health, and Relationship Management
    • Cultivate strong relationships with customers to understand their needs and ensure satisfaction.
    • Monitor customer health metrics and proactively address any issues to maintain strong relationships.
  • Product Expertise and Training
    • Develop a deep understanding of our products and services to effectively train customers and maximize their usage.
    • Serve as a product expert and provide guidance on best practices to optimize customer outcomes.
  • Process Improvement
    • Identify areas for process improvement within the customer success function and collaborate with stakeholders to implement enhancements.
    • Continuously evaluate and refine our customer success processes to drive efficiency and effectiveness.
Requirements
  • 1+ years of experience in customer success, account management, training, or a related field.
  • Bachelor's degree in business administration, marketing, communication, or a related field.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
  • Demonstrated ability to understand customer needs and develop creative solutions to address them.
  • Strong analytical skills with experience in data analysis and interpretation.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
Preferred Qualifications
  • Proficiency in CRM software (e.g., Salesforce, Catalyst) and other comparable tools for managing customer relationships and analyzing data.
  • Strong leadership skills with experience managing teams or leading cross-functional initiatives.
  • Deep understanding of the field sales landscape, including competitors, market trends, and customer challenges.
  • Certifications in customer success, project management, or related fields are a plus.
Benefits
  • Medical Insurance - SPOTIO pays 100% on the base plan.
  • Dental and Vision Insurance - SPOTIO pays 75% on the base plan.
  • 401K with 3% company match.
  • $750 Learning and Development Stipend per year.
  • 8 paid holidays + 3 weeks of PTO.
  • Voluntary benefits (pet insurance, legal, accident).
  • 24/7 EAP - Free Professional Counseling Services.
  • WFH - Mon, Thur, Fri.
Work Environment

This position is hybrid, with expected onsite work on Tuesday and Wednesday, and the option to work from home on Monday, Thursday, and Friday.

Company Values
  • Solve For the Customer
    • Know their goals, business, and how we help customers achieve a 10x ROI.
  • Play to Win
    • We lead the way to victory through ownership, urgency, and competitive mindset.
  • Make it Great
    • Be the best version of yourself for your family, team, customer, and company.
  • We Know Where We Stand
    • Open, honest, and timely feedback with clear visibility to the metrics that matter.
  • Relationships Matter
    • Collaborate with team members, customers, and partners to accelerate success.