Customer Service Representative

9 hours ago


El Paso, Texas, United States Elpasochildrens Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at El Paso Children's Hospital. As a key member of our Patient Accounts department, you will be responsible for managing patient accounts, ensuring accurate billing and collections, and providing exceptional customer service.

Key Responsibilities
  • Manage patient accounts from discharge to reconciliation, ensuring timely billing and collections
  • Apply charity allowances and other coverage as appropriate
  • Accurately enter data and describe follow-up activity
  • Utilize computerized patient accounting systems and medical management software
  • Stay up-to-date on Medicare, Medicaid, and other third-party billing requirements
Requirements
  • Minimum of six (6) months health care business office experience or related health care experience
  • Medical billing, collections, and managed care terminology required
  • High School education or GED
Preferred Qualifications
  • Familiarity with HCPCS and ICD9 coding
  • Bilingual English/Spanish
  • Knowledge of computer software programs (Excel preferred)
Work Environment

This is a full-time, regular position located in El Paso, Texas.



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