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Director of Global Partnerships

2 months ago

Chicago Illinois, United States Shipa Full time
About the Role

Shipa Ecommerce is seeking a seasoned professional to lead our cross-border ecommerce initiatives. As a Director of Global Partnerships, you will be responsible for articulating requirement documents and process flows for new solutions, managing operations at origin, transit, and destination, and tracking employee performance.

Key Responsibilities
  • Business Development
    • Lead business development and support the business development team for cross-border ecommerce customers globally.
    • Ensure key accounts are serviced and managed properly and are positioned to grow and gain profitability in accordance with the account plan.
    • Drive a client engagement strategy using onboarding resources made available through the region or enterprise.
    • Establish and maintain long-term strategic relationships that typically go beyond the sale of a single point solution.
    • Act as a strategic partner and key influencer, understanding the customer's priorities, personal objectives, and attitudes towards Shipa and competitor offerings.
    • Effectively navigate the customer's political and hierarchical structure, establishing yourself as a trusted advisor at multiple levels.
    • Effectively engage executive leadership at key stages of the sales process during which their involvement provides additional support.
    • Demonstrate commitment and results-orientation; strive to maximize account performance and achieve growth targets.
  • Product Development
    • Generate cross-border ecommerce business opportunities globally, define new products to onboard ecommerce clients.
    • Maintain direct and frequent contact with the operations management to monitor the current quality of client service delivery and to bring attention to shortfalls as early as possible.
    • Familiarity with technology services & solutions for logistics is a plus.
    • Work with implementation teams to modify pricing due to implementation changes and to address external issues.
  • Contract Administration and Governance
    • Monitoring of Service Level Agreements (SLAs), Scope of Work (SOWs) and Standard Operating Procedures (SOPs) as applicable.
    • Present business agreements to key decision makers to review business terms and conditions, customer understanding, and confirm customer expectations.
    • Achieve results through effective project proposals, negotiations, and contracts.
Requirements
  • Qualifications
    • Bachelor's Degree in Business Administration.
    • Experience in or exposure to logistics, ecommerce, or transportation industries strongly preferred.
    • Minimum 10 years' experience in managing cross-border Key Accounts with solid understanding of logistics/supply chain/express business.
    • Demonstrated account management skills.
    • A deep understanding of all cost implications and provisions required for competitive and final pricing models.
    • In tune with industry trends and developments, new innovations and technological advancements on merchant level and logistics, across the supply-chain level.
  • Proficiencies
    • Excellent communication, interpersonal, and presentation skills.
    • Negotiation skills; ability to persuade others through presentations, demonstrations, and written communication.
    • Highly analytical.