Account Manager

4 hours ago


Sioux Falls, South Dakota, United States Avel eCare Full time
About the Role

Avel eCare is seeking a highly skilled Account Executive to support our eCare service lines and customers. As a key member of our Client Services team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service and support, and driving business growth through strategic planning and execution.

Key Responsibilities
  • Develop and execute customer retention strategies to drive business growth and customer satisfaction.
  • Provide exceptional customer service and support, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with cross-functional teams, including Sales, Operations, and Innovation, to identify and pursue new business opportunities.
  • Conduct regular customer meetings and reviews to assess customer needs and develop targeted solutions.
  • Develop and maintain comprehensive knowledge of Avel eCare's services and solutions, as well as industry trends and best practices.
  • Identify and pursue new business opportunities, including lead generation and partnership development.
  • Develop and maintain effective working relationships with customers, colleagues, and other stakeholders.
Requirements
  • Bachelor's degree from a four-year college or university in Healthcare, Communications, Business Management, or related field.
  • At least three to five years of experience in client management, business development, or public relations.
  • At least three to five years of experience in a Healthcare-related field.
  • Valid driver's license and ability to travel as needed.
About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities, and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, including Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care, and School Health, in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel's virtual healthcare delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services has saved healthcare costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow's most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare's telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you'll appreciate the dedication, collaboration, and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high-quality care. Avel's experts collaborate with local clinicians through telemedicine to deliver high-quality care when and where it's needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of healthcare without boundaries through Service, Quality, Collaboration, and Innovation.


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