Team Leader for Personal Financial Advisors

2 weeks ago

Greenville, South Carolina, United States TD Bank Full time
Work Location:
Greenville, South Carolina

Hours:
40

Compensation Details:
$68, $102,960.00 USD

TD is dedicated to ensuring fair and equitable compensation opportunities for all employees. The salary range for this position considers various factors that influence compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience, job-related knowledge, licenses, certifications, geographic location, and other specific business needs. As TD prioritizes career development, it is uncommon for an individual to be hired at or near the top of the salary range for their role.

As a candidate, you are encouraged to engage in discussions regarding compensation and have an open dialogue with your recruiter, who can provide more specific details for this position.

Line of Business:
TD Wealth
Position Overview:

The Personal Financial Advisor (PFA) Team Leader is accountable for the direct oversight of a team of PFAs. Key responsibilities of this role include recruiting, onboarding, and managing the daily activities and performance of team members. Duties encompass training and mentoring staff on delivering capabilities virtually and fostering relationship-building skills. The position supervises the sales efforts of the PFA team, ensuring compliance with suitability, product knowledge, and overall business activity review.

This role collaborates with Wealth Market Leaders and Financial Advisor Managers to assess market performance of Retail referrals and enhance the PFA team's confidence to drive increased utilization.

Responsibilities:
  • Provide leadership in people management by recruiting top talent, establishing goals, developing team members, managing performance, and making compensation decisions while promoting teamwork and addressing disciplinary actions as necessary.
  • Directly supervise the PFA team.
  • Oversee hiring, onboarding, management, and performance of staff, including licensing, training, coaching, mentoring, sales, and brokerage referrals.
  • Ensure compliance with all regulatory guidelines concerning TDPCW/TDIS and TDWMSI offerings.
  • Coach staff on client engagement, discovery, solution delivery, follow-up activities, and skills to enhance wallet share.
  • Implement impactful activities and ongoing sales/product training, coaching, and provide project coordination for sales support.
  • Boost sales and referral productivity through active coaching on partnership skills with Stores to generate referrals.
  • Collaborate with WMLs to analyze market performance, both internally and with Retail, for Retail referrals to the centralized sales desk, managing RMM relationships across the Network to build confidence and referral volumes.
  • Manage responses to Robo Hybrid Advice inquiries as volume increases.
  • Utilize workforce management tools to monitor SLAs, forecast staffing needs, and optimize performance, managing referral routing and daily scheduling to enhance team efficiency and minimize downtime.
  • Oversee transitional coverage of Financial Advisors' books (e.g., during attrition or long-term leave) and work with staff and Retail Store personnel to identify solicitation indicators from departed Financial Advisors.
  • Lead initiatives to transition smaller relationships, annuities in run-off, and clients with less complex servicing needs to the centralized sales desk.
  • Identify opportunities to support all Wealth segments and implement additional responsibilities as approved.
  • Support campaigns that effectively generate leads and opportunities.
  • Provide leadership and collaborate with managers to develop, retain, and promote highly competent, customer service-oriented staff; maintain a continuous pipeline of FTE to meet staffing needs.
Qualifications:
  • Bachelor's degree or equivalent experience.
  • 3+ years of relevant experience.
  • Required Licenses or Registrations (or ability to obtain within Licensing & Registration Schedule): Life/Health, Series 65, 7, and 24.
  • Exceptional communication skills.
  • Previous sales and leadership experience.
  • Attention to detail and effective project management skills.
  • Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook).
  • Driver's License required.
OCC Language:
  • This position is with a FINRA member, broker, and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.
  • Must be eligible for employment under standards established by FINRA.
  • Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search are required by federal law for this position.
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Occasional
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing, and comprehending instructions - Continuous
  • Adding, subtracting, multiplying, and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD:
TD is among the world's leading global financial institutions and ranks as the fifth largest bank in North America by branches/stores. Every day, we deliver exceptional customer experiences to millions of households and businesses across Canada, the United States, and globally. With a workforce exceeding 95,000, TD colleagues contribute their skills, talent, and creativity to the Bank, our clients, and the economies we support. We are driven by our vision to be the Better Bank and our mission to enrich the lives of our customers, communities, and colleagues.

TD is firmly committed to being a leader in customer experience, which is why we believe that all employees, regardless of their location, are customer-facing. As we expand our business and execute our strategy, we are innovating to enhance customer experiences and build capabilities that will shape the future of banking. Whether you have extensive banking experience or are just beginning your career in financial services, we can help you realize your potential. Through regular leadership and development discussions, mentorship, and training programs, we are here to support you in achieving your goals. As an organization, we continue to grow - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects our investment in our employees to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) along with several key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and recognition programs.

Additional Information:
We are pleased that you are considering a career with TD. Through regular development discussions, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both professionally and personally.

Colleague Development
If you are interested in a specific career path or wish to develop certain skills, we want to assist you in your success. You will have regular career, development, and performance discussions with your manager, as well as access to an online learning platform and various mentoring programs to help you unlock future opportunities. Whether you are passionate about helping customers and want to broaden your experience or aspire to coach and inspire your colleagues, there are numerous career paths within TD, and we are dedicated to helping you identify opportunities that align with your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you have everything you need to excel in your new role.

Interview Process
We will reach out to candidates of interest to schedule interviews. We strive to communicate outcomes to all applicants via email or phone call.

Accommodation
If you are an applicant with a disability and require accommodations to complete the application process, please reach out to the TD Bank US Workplace Accommodations Program. Include your full name, preferred contact method, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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