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Team Leader

2 months ago

Greenville, North Carolina, United States Cold Stone Creamery Full time

Cold Stone Creamery - As a Team Leader, your role will encompass a variety of responsibilities that are essential for the smooth operation of our establishment. You will be tasked with:

  • Training and Mentoring: Guide and develop team members and leaders to enhance their skills and performance.
  • Task Delegation: Assign duties to team members while ensuring accountability for their outcomes.
  • Performance Management: Monitor and evaluate team performance to maintain high standards of service.
  • Customer Service Excellence: Foster an environment that prioritizes quick and friendly service for all customers.
  • Staffing and Scheduling: Manage workforce allocation effectively to optimize labor costs.
  • Financial Oversight: Ensure accurate cash handling practices are followed.
  • Inventory Management: Oversee inventory levels and ordering processes to maintain stock.

This position is vital for maintaining the quality and efficiency of our operations, ensuring that every customer has a delightful experience.