Customer Support Representative
1 day ago
Pack Health is a digital health coaching platform that partners members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone. We are seeking a Customer Support Representative (Bilingual - Spanish) to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience.
Responsibilities:- Obtain member information by answering telephone calls; interviewing members; verifying information.
- Determines eligibility by comparing member information to requirements.
- Identify and solve barriers to help an individual member.
- Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Informs members by explaining procedures; answering questions; providing information.
- Monitor data reported directly by members.
- Use KPIs to assess work performance.
- Assist in various projects throughout the company.
- Must be proficient in the Spanish language; both speaking and writing skills.
- Associates degree -OR- 1 year of directly related experience required.
- Must work in office; a regular telework schedule will not be considered.
- Valid drivers license.
- Excellent teamwork skills.
- The ability to respect people of all backgrounds and act ethically.
- Verbal communication, listening, and phone skills.
- Data entry skills.
- Customer service and professionalism.
- Attention to detail.
- Multi-tasking.
- High level of emotional intelligence.
- Experience with CRM and/or project management software.
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