Customer Service Representative

2 days ago


Birmingham, Alabama, United States Old Dominion Freight Full time

Customer Service Representative

Old Dominion Freight Line is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our customers and internal stakeholders.

Responsibilities:

  • Provide timely and courteous responses to customer inquiries via phone and email
  • Assist customers with rate quotes, sales bids, and shipment status
  • Help customers correctly fill out Bill of Lading and label freight
  • Respond to customer issues and questions in a timely manner
  • Provide Service 2.OD to internal and external customers
  • Perform general office duties as needed, such as mailing, filing, and copying
  • Scan documents into the computer system

Qualifications:

  • High School diploma or equivalent preferred
  • 1 year of customer service experience, preferably in the transportation industry
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office
  • AS400 experience preferred
  • Ability to handle multiple requests and priorities in a fast-paced environment

Benefits:

  • Health, Dental & Vision Benefits
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401(k) retirement Plan
  • Wellness Program
  • Employee credit Union, Vacation & Holiday

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).



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