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Customer Service Representative

2 months ago

Birmingham, Alabama, United States Dal-Tile Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Dal-Tile, a leading manufacturer of tile and natural stone in the United States. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring timely and accurate information is provided to customers.

Key Responsibilities:
  • Provide effective customer service to internal and external customers, addressing issues in a timely and professional manner.
  • Investigate and respond to customer inquiries regarding shipments, products, and complaints.
  • Process customer orders and changes according to standard procedures.
  • Coordinate and obtain approval for same-day shipments.
  • Communicate with customers regarding shipment delays and other order-related information.
  • Provide feedback to supervisors regarding service failures or customer concerns.
  • Partner with sales and marketing teams to meet and exceed customer service expectations.
  • Monitor equipment and processes, reporting any issues to supervisors.
  • Perform various product order duties, including entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
Requirements:
  • High school diploma.
  • 1 year of previous customer service experience (plus).
  • Excellent interpersonal and communication skills.
  • Good listening skills.
  • Ability to read and write in English.
  • Excellent customer service skills.
  • Ability to organize and manage multiple priorities.
  • Team player.
  • Proficient in MS Word and Excel.
What We Offer:
  • Competitive salary.
  • Comprehensive benefits package.
  • Career opportunities.
  • Environment of creativity and growth.
  • Company match on 401(k).
  • Employee purchase discount.
  • Tuition reimbursement.

We are an equal opportunity employer and welcome applications from active military, transitioning service members, and veterans. We are committed to an inclusive workplace and a proud supporter of our U.S. military, veterans, and their families.