MPI Customer Service Representative
7 days ago
At McWane, we are committed to delivering exceptional customer service and support to our customers. As a Customer Service Representative in our MPI division, you will play a critical role in ensuring that our customers receive the highest level of service and support.
Responsibilities- Provide world-class customer support to internal and external customers, maintaining complete awareness of all matters affecting a defined region of customers.
- Communicate directly with customers and outside sales representatives via phone and email to represent the company and obtain orders.
- Advise customers of availability, price, and terms in line with standard parameters.
- Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
- Accurately process all customer requests, including orders, return material authorizations, and credit requests in the appropriate database.
- Follow up as necessary with other departments to ensure delivery dates are met and proactively communicate delayed shipments to customers.
- Resolve problems with shipments or invoicing, and raise quality notifications to ensure the root cause of issues are addressed.
- Bachelor's degree from an accredited institution or equivalent experience.
- Experience working in a mechanical or industrial-related industry.
- Good mechanical aptitude to understand product applications at the end-user level.
- Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
- Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via phone, email, and other written and verbal communication mediums.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. We are a company that values diversity and inclusion, and we are committed to creating a workplace that is free from discrimination and harassment.
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