Sales and Service Representative

4 days ago

Denver, Colorado, United States 24 Hour Fitness Full time

Job Summary

The Sales and Service Representative is a key member of the 24 Hour Fitness team, responsible for delivering exceptional customer experiences and driving sales growth. This role requires a strong focus on customer service, sales, and teamwork to create a welcoming and engaging environment for members and guests.

Key Responsibilities

  • Member Engagement
    • Provide friendly greetings and check-ins to members, ensuring a prompt and attentive service
    • Maintain relationships with members, serving as a resource for their questions and concerns
    • Resolve member concerns in a timely and professional manner, escalating issues as needed
    • Conduct regular team cleans and identify equipment and amenities in need of service
  • Guest Experience and New Member Onboarding
    • Generate quality guest visits and assist with enrollment as needed
    • Help guests become comfortable in the club, offering tours and discussing amenities
    • Inspire guests to achieve their personal fitness goals, presenting 24 Hour Fitness in a way that resonates with them
    • Remove barriers and misconceptions about free and fee-based fitness services
    • Ensure new members are set up for success by meeting with a Personal Trainer
  • Retail Merchandising and Other In-Club Promotions
    • Sell retail products and generate additional club revenue
    • Maintain a proficient knowledge base of current retail products
    • Ensure proper retail merchandising and planogram standards
    • Encourage members to refer guests to try the club
    • Offer in-club promotions, including Personal Training and Add-On Memberships

Requirements

  • Knowledge, Skills, and Abilities
    • Strong customer service skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Basic computer skills
  • Minimum Educational Level/Certifications
    • High School diploma or General Educational Development (G.E.D.)
    • CPR and AED certification from an approved organization
  • Minimum Work Experience and Qualifications
    • 6-12 months of customer service experience
    • Prior overnight shift experience preferred
    • Basic computer skills

Physical Demands/Environmental Conditions

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms. Frequently required to lift and/or move up to 45 lbs.

Travel Requirement

Some travel may be required to attend meetings and trainings.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company-paid benefits. Benefit-eligible team members may also accrue vacation hours. All 24 Hour Fitness team members and their eligible dependents receive a complimentary membership.

Compensation Summary

All employees receive a free club membership, employee assistance program, basic group life and AD&D insurance, and 401(k) savings and investment plan. Employees working an average of 30 hours or more per week receive medical, dental, and vision benefits, paid time off, and sickness benefits.

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