Service Management Team Lead

2 days ago


Boca Raton, Florida, United States Southern Coast Services Full time
High-Performing Team Lead Opportunity

Southern Coast Services is seeking an experienced Call Center Manager to lead our customer service team in Boca Raton. As a key member of our leadership team, you will be responsible for driving business results and ensuring exceptional customer satisfaction.

Estimated Salary: $65,000-$90,000/year

The ideal candidate will have at least 2 years of call center management experience and a proven track record of achieving sales goals. You will be responsible for leading a team of customer service representatives and dispatchers, managing the day-to-day operations of the call center, and developing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  • Lead and train staff on effective customer engagement techniques
  • Manage dispatch to ensure efficient scheduling and technician allocation
  • Develop and refine call scripts to improve conversion rates
  • Monitor performance metrics and provide coaching to team members
  • Collaborate with other departments to drive business growth and improve customer satisfaction

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical insurance and paid time off
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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