Security Operations Monitor

2 weeks ago


St Louis, Missouri, United States ServiceSource Full time

Join ServiceSource, a leader in advocating for individuals with disabilities, and make a significant difference in the community. ServiceSource is dedicated to fostering innovation, embracing transformation, and serving humanity through its diverse range of programs.

Position Overview

The primary responsibility of this role is to uphold security protocols at a designated facility. This includes escorting and supervising visitors to ensure that sensitive information remains secure and inaccessible to unauthorized individuals. Delivering exceptional customer service is essential, as is maintaining a professional demeanor while fulfilling duties for the operational support contract.

Key Responsibilities

  • Notify security personnel in case of emergencies, including fire incidents or unauthorized access. Engage in crisis management as necessary.
  • Escort visitors and authorized staff, ensuring that those without clearance are continuously monitored and adhere to security guidelines. Verify security credentials to confirm access rights.
  • Provide outstanding service to all individuals on-site.
  • Arrive early for assignments that require access to sensitive areas.

Additional Duties

  • Implement and oversee policy updates as required.
  • Coordinate with relevant personnel to address any issues that arise.
  • Perform administrative tasks, including tracking attendance and managing leave requests.
  • Follow safety protocols and familiarize oneself with organizational safety policies.
  • Engage with visitors and staff to maintain order and security.
  • Report any violations of rules to the supervisor.
  • Adhere to the prescribed dress code and maintain high standards of customer service.
  • Complete all necessary training and briefings to maintain site access.
  • Assist with grounds maintenance if physically able.
  • Carry out other related tasks as assigned.

Qualifications

  • A high school diploma or equivalent is mandatory.
  • Must be able to obtain and retain site access by passing a background check.
  • Prior experience in security roles is advantageous.
  • Ability to secure a Top Secret/SCI government security clearance is preferred.

Skills and Competencies

  • Familiarity with safety policies, including disaster response plans and security regulations.
  • Ability to collaborate effectively with individuals at all organizational levels.
  • Proficient in typing and Microsoft Office applications.
  • Excellent verbal communication skills.
  • Detail-oriented with a commitment to accuracy.
  • Strong time management abilities.
  • Flexibility and adaptability to changing contract needs.

Physical Requirements

Employees must be able to meet the physical demands of the role, which includes standing, reaching, and communicating effectively. The position may require occasional lifting of items up to 15 pounds and involves working in a generally quiet environment.

ServiceSource is a prominent nonprofit organization that provides resources and support for individuals with disabilities across multiple states. The organization is committed to creating inclusive opportunities that empower individuals and benefit the wider community.



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