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Fraud Prevention and Resolution Specialist

2 months ago

MagstattleBas, Grand Est, United States Fiserv Full time
Join a team of innovators at Fiserv.

At Fiserv, we are a leading global provider in financial technology and payment solutions, facilitating the movement of money and information seamlessly across the globe. Our services connect financial institutions, businesses, merchants, and consumers, ensuring secure and efficient transactions every day. If you aspire to make a significant impact on a global scale, consider contributing to our mission at Fiserv.

Position Overview
As a Fraud Prevention and Resolution Specialist, you will play a crucial role in anticipating future demands, addressing current client requirements, and collaborating with management to achieve business goals. Your contributions will be vital in meeting our clients' service expectations.

Key Responsibilities:
  • Proactively forecast immediate and long-term requirements for various business lines.
  • Investigate root causes of service disruptions and implement preventive measures based on analytical data.
  • Organize and allocate daily workloads, keeping leadership updated on strategies and outcomes.
  • Analyze performance data and generate reports for senior management as needed.
  • Achieve monthly, quarterly, and annual business objectives and present findings to management.
  • Engage in Continuous Improvement Projects and contribute to process enhancements.
Qualifications:
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in production and capacity management.
  • Proficient in various software applications (e.g., Microsoft Office 365, Excel, Tableau).
Preferred Skills:
  • Strong interpersonal and analytical problem-solving abilities.
  • Capacity to manage multiple tasks and adapt in a dynamic environment.
  • Advanced written and verbal communication skills.
About Fiserv:

Fiserv is a premier global provider of payments and financial technology, with a workforce of over 40,000 dedicated professionals serving clients in more than 100 countries. Recognized by Fortune magazine as one of the "World's Most Admired CompaniesTM" for 9 of the last 10 years, and celebrated as one of Fast Company's Most Innovative Companies, we are committed to excellence and innovation.

Diversity and Inclusion Commitment:

Fiserv is an Equal Opportunity Employer, and we embrace diversity in our workforce that reflects the global community. All qualified candidates will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected category.

We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application and interview process, as well as during employment. Please reach out to us for assistance.

Important Notice:

Be cautious of fraudulent job postings that are not associated with Fiserv. Such postings may be used by cybercriminals to acquire personal information or financial details. All legitimate communications from Fiserv representatives will originate from verified business email addresses. We do not conduct hiring through text messages, social media, or email alone, and interviews will be held in person or via secure video calls. We will never request sensitive information or require payment during the hiring process. If you encounter suspicious activity or believe you have been targeted by a job posting scam, please report it to your local authorities.