Field Service Technician
1 day ago
Overview:
The Field Service Technician - Toner Production Equipment Specialist will be responsible for providing on-site support and service repair to customers in North America. This role requires a strong working knowledge of toner-based production equipment, including electronics and mechanical operation.
Key Responsibilities:
- Provide on-site support and service repair to customers in North America
- Develop strong working relationships with customers
- Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes to stay current on both new and existing products
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
Requirements:
- High School diploma or GED equivalent
- Two-year electronics or mechanical engineering degree or equivalent in field experience
- 2 or more years of field service experience with toner-based production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware
- Requires a valid state driver's license (Real ID compliant), and passport
- Must be able to do extensive traveling
FUJIFILM Corporation is an equal opportunity employer.
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