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Billing Specialist

2 months ago

Chicago, Illinois, United States Daniels Sharpsmart Full time
Job Summary

We are seeking a highly skilled Billing Analyst to join our team at Daniels Health & Sharpsmart. As a key member of our operations team, you will be responsible for ensuring the accuracy of customer invoicing and providing exceptional customer service.

Key Responsibilities
  • Monitor customer phone call queue and address all customer questions and/or complaints associated with invoicing.
  • Create Salesforce work tickets and forward to applicable departments if unable to address customer questions.
  • Provide timely customer service to customers via phone and email.
  • Collaborate with collections, sales, and plants to research and resolve customer billing questions.
  • Review and analyze customer profiles, including contract setup and billing terms.
  • Process customer invoices for services and accessories performed and sold.
  • Identify and process billing adjustments in a timely manner.
  • Gather and summarize supplemental billing information to accommodate customer billing requirements.
  • Collaborate with plant administrators to ensure proper closing of routes in Route Optix.
Candidate Profile
  • Degree in Finance, Accounting, or related field is preferred, equivalent work experience considered.
  • Administrative skills and customer setup/entering customer agreements into ERPs/CRMs.
  • Intermediate Excel skills.
  • Highly organized with exceptional written and verbal communication skills.
  • Sharp eye for detail.
  • Proficient data entry skills; high number of words per minute.
About Us

Daniels Health & Sharpsmart is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment and welcome applications from qualified candidates.