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Help Desk Technician

2 months ago

Hebron, Maine, United States Golden Star Technology Full time

Job Title: Deskside Support Technician

Location: Remote

Schedule: Full-time hours

Travel: Not required


Job Summary:

We are seeking a skilled Help Desk Technician to join our team at Golden Star Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.


Key Responsibilities:

  • Provide technical support for computer hardware and software issues
  • Configure and maintain client computers, printers, and scanners
  • Install and re-image systems as needed
  • Manage IT ticket queue and meet SLA requirements
  • Communicate effectively with clients and internal teams
  • Ensure all technical work is completed to the highest standards

Requirements:

  • US Citizen or Permanent Resident required
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Proficiency in technical software and hardware

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment