Help Desk Technician

2 days ago


Hebron, Kentucky, United States Golden Star Technology Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Golden Star Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring their computers and other devices are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical assistance to employees with computer hardware and software issues
  • Install and configure new computer systems and software
  • Manage and maintain our asset inventory
  • Deliver and install assets as needed
  • Provide IMAC services for all desktops, laptops, and other related devices
  • Manage the IT ticket queue and coordinate with next-level support as needed

Requirements:

  • 2+ years of experience in desk-side support
  • Good communication and interpersonal skills
  • A+ certification preferred
  • US citizen or permanent resident required

Working Conditions:

This is an onsite support position, requiring the ability to work in a fast-paced environment and interact with employees at all levels.

About Us:

Golden Star Technology is a leading provider of innovative technology solutions. We are committed to delivering exceptional service and support to our customers and employees.


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