Patient Service Representative
3 weeks ago
Beebe Healthcare is seeking a skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our medical office.
Key Responsibilities- Interview patients or their representatives to obtain demographic and insurance information necessary for treatment, billing, contracting, and data analysis.
- Input registration information into our computer system, verify accuracy of data entered, and scan appropriate documents.
- Prepare required forms for completion, review, and/or signature by patients or their representatives, ensuring each is explained and presented in a manner understood by the patient.
- Receive and review medical documentation (including records and referrals) and assist in the appropriate processing of these documents based on job duties.
- Verify insurance eligibility, medical necessity, and whether a referral is needed for a visit using websites and computer applications.
- Facilitate patient and information flow by directing patients to correct locations and aiding as needed.
- Assist clinical staff and providers with clerical responsibilities when needed.
- Assist in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures.
- Understand how to utilize our Electronic Health Record (EHR) system, Delaware Health Information Network (DHIN), Provider Portal, and other systems as needed.
- Understand HIPAA regulations for patients and other facilities and follow them.
- Understand how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
- Assist in care and maintenance of office equipment, building, supplies, and patient rooms.
- Inform the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues.
- Work in other Beebe Healthcare office locations and/or other shift times when needed.
- Perform all other duties as assigned by manager/director.
- Two years of experience in a hospital/medical office environment with familiarity of registration and insurance.
- Ability to communicate with the public in a courteous manner.
- Ability to adapt to change in order to meet patient and organizational needs.
- Sensitive to difficult/emotional patient situations.
- Ability to recognize cultural diversity and special needs, remain calm, and able to perform duties in a fast-paced environment.
- Computer skills with attention to detail.
- Familiarity with medical terminology.
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