Patient Service Representative

6 days ago

Lewes, Delaware, United States Bebee Healthcare Full time
About Beebe Healthcare

Beebe Healthcare is a vibrant and inclusive team positioned in a coastal community, offering a fulfilling career as you support the health of our patients and a team focused on excellence.

Job Summary

Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.

Responsibilities
  • Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
  • Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents.
  • Accurately prepares required forms for completion, review, and/or signature by patients or patients representative and ensures that each is explained and presented in a manner understood by the patient.
  • Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties.
  • Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
  • Facilitates patient and information flow by directing patients to correct locations and aiding as needed.
  • Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities.
  • Assists clinical staff and providers with clerical responsibilities when needed.
  • Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures.
  • Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility and other systems as needed.
  • Understands HIPAA regulations for patients and other facilities and follows them.
  • Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
  • Assists in care and maintenance of office equipment, building, supplies and patient rooms.
  • Informs the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues.
  • Works in other BMG office locations and/or other shift times when needed.
  • Performs all other duties as assigned by manager/director.
Qualifications
  • Two years experience in hospital/medical office environment with familiarity of registration and insurance.
  • Ability to communicate with public in a courteous manner.
  • Ability to adapt to change in order to meet patient and organizational needs.
  • Sensitive to difficult/emotional patient situations.
  • Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
  • Computer skills with attention to details.
  • Familiar with medical terminology.
Competencies
  • Knowledge Of Office Equipment
  • Clear Communication Skills Both Written And Verbal
  • Able To Keep Confidential Information Regarding Patients, Team Members
  • Able To Withstand Crisis Situations
  • Has Skills To Provides Customer Service To Patients, Team Members And Visitors
  • Experience With Or Completed Course In Medical Terminology
  • Experience With Excel, Power Point, Word, Visio, Etc.
  • Experience In Practice Or Clinic Setting
  • Experience/Knowledge Of Scheduling Systems
Credentials
  • Education
  • High school graduate or equivalent
Other Information

Salaries starting at USD $16.50/Hr.

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