Customer Service Representative

1 week ago


Ipswich, United States Rochester Electronics L Full time
Customer Service Representative Job Description

Rochester Electronics is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:
  • Act as a liaison between sales representatives and customers to resolve customer inquiries and issues in a timely and professional manner.
  • Process sales order allocations and ensure timely delivery of order acknowledgments, tracking, and invoicing within our CRM and ERP systems.
  • Review and update sales orders entered against customer purchase orders and change requests to ensure accuracy.
  • Work to resolve discrepancies, returns, financial queries, and complaints with a high level of professionalism and efficiency.
  • Create new customer accounts, ensuring data accuracy and maintaining up-to-date information.
  • Document and share customer feedback to continuously improve customer service and evolve the customer experience.
Requirements:
  • A minimum of 1 year of experience in a similar role in a dynamic, fast-paced semiconductor environment.
  • Strong analytical skills and business acumen combined with a strong degree of creative flair and passion.
  • Flexibility and multi-tasking ability to undertake several tasks simultaneously and manage them effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Rochester Electronics is committed to creating a diverse and inclusive workplace. We are an equal-opportunity employer and welcome applications from qualified candidates of all backgrounds.



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