Customer Service Representative

3 weeks ago


Ipswich, Massachusetts, United States Persimmon plc. Full time

Persimmon Homes is seeking a highly organized and enthusiastic Customer Care Co-ordinator to join their team in the Suffolk and North Essex Region. As a key member of the customer care team, you will be responsible for efficiently and politely dealing with customers following their house purchase, arranging contractors, ordering materials, and prioritizing a busy workload.

Key Responsibilities:

  • Provide exceptional customer service and support to homeowners
  • Coordinate and manage customer complaints and issues
  • Arrange and schedule contractors and services
  • Manage and maintain accurate records and documentation
  • Work collaboratively with the customer care team to achieve goals and objectives

Requirements:

  • Customer service experience within an office environment
  • Good telephone manner and communication skills
  • High level of computer literacy, including Microsoft Word, Excel, and Outlook
  • Full driving license (advantageous)

What We Offer:

  • Competitive salary
  • Pension scheme
  • Life assurance
  • Bonus scheme

About Persimmon Homes:

Persimmon Homes is one of the UK's leading house builders, operating from 31 regional offices and building around 15,000 new homes each year. We have a long history of developing careers and promoting within the business.



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