Claims Representative

1 week ago


Frisco, Texas, United States Amica Insurance Full time
Job Overview

The Associate APD Claims Representative role at Amica Insurance involves handling personal lines insurance claims, including auto, homeowners, marine, and liability claims. This position primarily focuses on auto physical damage claims, requiring substantial customer contact via telephone and correspondence.

Responsibilities
  • Manage a backlog of claims and diary system to ensure timely communication, claim monitoring, and file reporting.
  • Conduct thorough investigations and research to establish and evaluate coverage for assigned claims.
  • Monitor claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system.
  • Build favorable working relationships with employees and maintain a strong culture of collaboration, communication, and service.
  • Act to resolve claims within designated authority level.
  • Develop a working understanding of laws and regulations impacting claims handling.
  • Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.
  • Secure and maintain licenses in designated states and complete continuing education as needed for compliance.
Benefits
  • Competitive starting annual salary of $41,053.
  • 37.5 hours/week schedule from 8:45 am - 5:00 pm, with potential for work-from-home arrangements.
  • Comprehensive benefits package, including medical, dental, vision coverage, short- and long-term disability, and life insurance.
  • Paid vacation, holidays, and sick time.
  • Generous 401(k) with company match and immediate vesting.
  • Annual Success Sharing Plan and other employee benefits.
Qualifications
  • High school diploma or equivalent education required.
  • State insurance licenses as needed and meeting continuing education requirements.
  • Strong organizational, time management, and priority-setting skills.
  • Excellent written and verbal communication skills.
  • Ability to work with appropriate supervision.
  • Knowledge of Microsoft Excel, Word, and Outlook.
  • Solid decision-making skills and ability to handle conflicts and difficult situations.


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