Insurance Customer Advocate

6 days ago


Frisco, Texas, United States AMICA MUTUAL INSURANCE COMPANY Full time

Job Summary:

At Amica Mutual Insurance Company, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our claims team, you will play a critical role in providing exceptional service to our policyholders and ensuring their claims are resolved efficiently and effectively.

Key Responsibilities:

  • Provide timely and professional assistance to policyholders via telephone, addressing their inquiries and concerns related to claims and policy matters.
  • Process and manage claims from initial reporting to final resolution, ensuring all necessary documentation is obtained and processed in a timely manner.
  • Issue payments to insureds, claimants, and vendors, maintaining accurate records and adhering to company policies and procedures.
  • Collaborate with internal stakeholders, including underwriters, adjusters, and supervisors, to ensure seamless communication and efficient claim resolution.
  • Stay up-to-date with company policies, procedures, and regulatory requirements, applying this knowledge to ensure compliance and excellent customer service.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 1-2 years of experience in customer service, claims, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to navigate complex claims scenarios.
  • Proficiency in Microsoft Office and other relevant software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that values teamwork and collaboration.
  • The opportunity to make a meaningful impact on our policyholders' lives and contribute to the success of our company.


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