IT Support Specialist

1 week ago


Dallas, Texas, United States Trinity Consultants Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our dynamic team at Trinity Consultants in Dallas. This full-time position offers an exciting opportunity to grow your technical skills and gain valuable hands-on experience in a rapidly growing company.

About the Role

This IT Support Specialist role will be responsible for providing desktop and laptop support, including imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment. You will also respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction.

Key Responsibilities
  • Administer user accounts across different platforms, including account creation, password resets, MFA management, disabling accounts, and archiving user data.
  • Provide technical support, including troubleshooting and resolving hardware and software issues.
  • Manage and update IT requests and tickets to support users and clients.
  • Participate in IT asset management and assist with IT projects, such as infrastructure upgrades.
Requirements
  • High school diploma, GED, or equivalent required.
  • Prior information technology or operating systems experience preferred.
  • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) required.
  • Prior experience or coursework related to IT help desk, desktop support, or systems administration is a plus.
Benefits

This role offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time.



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