IT Help Desk Manager
6 days ago
Job Overview:
Hunt Consolidated, Inc. is seeking an experienced IT Help Desk Manager to oversee daily operations and prioritize tasks for the Help Desk team.
The successful candidate will be responsible for ensuring service level agreements and key performance indicators are achieved, assessing help desk processes and performance metrics, and implementing changes where needed.
This role involves managing escalated customer issues to resolution on behalf of the Help Desk team, assisting other members of the Global EUS team when necessary, and contributing to advancement and innovation to improve and streamline the end-user experience.
Decision-making and problem-solving should align with the Company Culture, Values, and Strategic Goals of Hunt Energy and its associated enterprises.
This position reports directly to the Manager of End-user Services.
About You:
- You have at least three years of experience in a supervisory or leadership position, preferably in a help desk leadership position.
- You possess strong knowledge of IT systems, applications, hardware, software, and networks.
- You excel in communication, interpersonal, and customer service skills.
- You can work under pressure, multitask, and prioritize tasks in a fast-paced environment.
- You have basic knowledge of ITIL and have worked with an industry-standard ITSM tool.
- Certification in ITIL, CompTIA, Microsoft, or other relevant fields is a plus.
Compensation Package:
We offer a highly competitive compensation package that includes an estimated annual salary range of $95,000-$120,000, 401K with 12% employer contribution, five to eight weeks of PTO annually based on years of experience, eleven additional holidays per calendar year, all medical/dental/vision benefits starting day one, education assistance program, free covered employee parking for Dallas HQ-based employees, and specialty coffee bar in the Dallas HQ.
Company Highlights:
- We have nurtured creative ideas and turned them into successful realities using three core strategic pillars – creativity, excellence, and people.
- We value ongoing professional development opportunities, work/life balance, and an exceptional employee experience.
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