IT Support Specialist
4 days ago
We are seeking a dedicated IT Support Specialist to join our dynamic team at Trinity Consultants in the Dallas area. As a full-time member of our IT department, you will be responsible for providing top-notch technical support and maintenance services to our staff.
The ideal candidate will have a strong background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite. Excellent communication skills, both written and verbal, are essential for this role, as you will work closely with colleagues and clients to resolve issues efficiently.
Key Responsibilities:
- User Account Management: Create, manage, and troubleshoot user accounts across various platforms, including password resets and MFA management.
- Technical Support: Provide desktop and laptop support, imaging and re-imaging devices, coordinating shipping, delivery, and returns of IT equipment.
- Help Desk Tickets: Respond to and resolve help desk tickets in a timely manner, escalating issues as needed to ensure high client satisfaction.
- Documentation: Maintain accurate records of IT requests and tickets, assist with technical documentation to improve internal processes.
- Asset Management: Participate in IT asset management, assist with infrastructure upgrades, and collaborate with the IT team to ensure smooth day-to-day operations.
Work Environment & Benefits:
This is a full-time position based in our Dallas corporate office, near the 635 and 75 High Five Interchange. The successful candidate will work a variety of shifts, including overnights, to provide support during non-traditional hours. We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as comprehensive benefits, including health insurance, retirement plan, paid time off, and flexible PTO.
Qualifications & Skills:
- Strong problem-solving skills
- Basic Computer & LAN knowledge
- Excellent communication and documentation skills
- Familiarity with operating systems and Microsoft Office
- On-Prem & Azure Cloud knowledge
We value a proactive approach to IT support, dedication to improving systems and customer experience, and leadership abilities, particularly in managing overseas teams during off-hours. If you are passionate about learning new technologies and applying them to solve problems, we encourage you to apply for this exciting opportunity.
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