IT Support Specialist
3 days ago
**Job Overview**
About UnCruise Adventures
We are a company that provides enriching adventure experiences, inspiring an appreciation of local cultures and the natural world. Our team members work together to bring these adventures to life, exploring destinations like Alaska, Hawaiian Islands, Mexico's Sea of Cortes, Pacific Northwest, and Galapagos.
Job Summary:
This is a full-time year-round non-exempt position with benefits. As our IT Support Specialist, you will be responsible for providing corporate and remote vessel technical support to end-users on devices including desktop computers, laptops, printers, and other peripherals. You will also troubleshoot desktop user issues in the corporate office and for crew members in remote locations across the fleet.
Essential Duties:
- Assist and/or responsible for ordering computers, reconciliation, and inventory.
- Participate in on-call support office, remote, and vessel staff.
- Troubleshoot desktop user issues in the corporate office and for crew members in remote locations across the fleet.
- Work with support teams for enterprise software including Salesforce, MS Dynamics Business Central, Sinex, and other software and systems in use by the company.
- Practice asset management for IT hardware, software, and equipment.
Qualifications:
- Associate degree (AA) from two-year College preferred; or 2+ years' help desk experience and/or training; or equivalent combination of education and experience.
- 2+ years' related work experience with desktop or hardware support.
- 2+ years' experience working with customized applications.
- Familiarity with Windows Server environment (physical and virtualization), Windows Server 2008/2012, SQL Server, VMware.
- Experience with installation, configuration, and troubleshooting of computer problems that include hardware, operating systems (Windows), printers, and wide area network communications.
Benefits:
- Salary: $60-75K annually
- Cruise Benefit: Employees receive one complimentary cruise for two people every year, after each year of employment.
- Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options.
- 401k – Employees are eligible after 6 months of employment.
- Time off – Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
- Eco-Commute – When you commute to work without the use of a single-occupancy motorized vehicle you will receive a daily stipend. You can carpool, walk, bike, take the bus, or kayak.
Located in Seattle, WA, this role requires a self-starter attitude and frequent interface with all levels of the company. If you're a motivated individual looking to explore your skills in a fast-paced environment, we encourage you to apply.
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