IT Operations Analyst Specialist

16 hours ago


Wilmington, North Carolina, United States Consulting Services Group Full time
Job Overview
">Consulting Services Group is a leading provider of support services, delivering innovative solutions to our clients. As an on-site IT Operations Analyst, you will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, and enhancing existing systems.

Key Responsibilities
">
  • Analyze system design specifications and develop detailed service reports.
  • Install new products or enhance existing ones, providing application-specific training and best practices for on-site personnel.
  • Identify and troubleshoot application and application-specific hardware, conducting or scheduling repairs with a remote team and customers.
  • Maintain accurate records of access requests and approvals, verifying user access requests against authorization criteria.

Requirements
">

The ideal candidate will have a minimum of 2-4 years of experience in IT or Service Desk environments, holding an active Department of Defense Top Secret Clearance and be SCI eligible. Familiarity with macOS, Android and iOS mobile operating systems, networking protocols, and troubleshooting is essential. Strong technical aptitude, Linux/Network/Security + certification(s), and knowledge of network upgrades (Cisco/pfSense) are desired.

Bachelor's degree in a technology-related major is required. Prior military experience in a cyber, signal, or IT related occupational specialty is preferred.

We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience and qualifications, plus no cost health, dental, and vision insurance options, generous paid time off, 14 holidays, and a retirement plan with immediate match and vesting.



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