Technical Operations Specialist

18 hours ago


Wilmington, North Carolina, United States Consulting Services Group Full time

**Job Title:** Technical Operations Specialist

 

We are seeking a highly skilled Technical Operations Specialist to join our team at Consulting Services Group. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our systems and providing technical support to our customers.

 

**Key Responsibilities:

  • System Analysis
    • Provide analysis related to system design specifications.
    • Develop detailed service reports to document service visits, issues, and troubleshooting actions.
    • Provide feedback from end-users and customers to the development team for iteration and improvement of customer products.
  • Product Installation and Enhancement
    • Install new products or enhance existing ones.
    • Provide application-specific training and best practices for on-site personnel.
  • Product Maintenance and Troubleshooting
    • Identify and troubleshoot application and application-specific hardware.
    • Conduct or schedule repairs with a remote team and customers.
    • Assist with hardware upgrades or maintenance windows.
    • Log and track maintenance activities in system-specified trackers (Jira/Wiki).
  • Multi-User Management
    • Verify user access requests against authorization criteria.
    • Conduct thorough validation checks to ensure compliance.
    • Grant or deny system access based on validated requests.
    • Collaborate with stakeholders to resolve access-related issues.
    • Maintain accurate records of access requests and approvals.

 

The ideal candidate will have a strong background in IT operations and a proven track record of providing exceptional technical support. A bachelor's degree in a technology-related field is required, and prior military experience in a cyber, signal, or IT-related occupational specialty is preferred.

 

We offer a competitive salary of $90,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement plan matching. If you are a motivated and detail-oriented individual who is passionate about delivering excellent technical support, please submit your application today



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