Technical Services Analyst

3 weeks ago


Wilmington, North Carolina, United States Consulting Services Group Full time
About the Role

We are seeking a highly skilled IT Operations Analyst to join our team at Consulting Services Group. In this role, you will provide technical support and analysis for our clients, ensuring smooth operations and delivering high-quality solutions. As an IT Operations Analyst, you will be responsible for maintaining and troubleshooting hardware and software systems, installing and enhancing existing systems, and collaborating with stakeholders to resolve access-related issues.

Responsibilities:
  • Provide analysis and consulting services to determine system functional specifications.
  • Maintain and troubleshoot hardware and software systems.
  • Install and enhance existing systems, including application-specific training and best practices.
  • Identify and troubleshoot application and hardware issues.
  • Collaborate with stakeholders to resolve access-related issues.

Requirements:
  • Minimum 2-4 years of experience in IT or Service Desk environments.
  • Familiarity with macOS, Android, iOS, networking protocols, and Linux operating systems.
  • Active Department of Defense Top Secret Clearance and SCI eligibility.
  • High attention to detail and adherence to protocols.
  • Excellent communication and interpersonal skills.

Compensation:

Our competitive salary range is $95,000 - $125,000 per year, commensurate with experience and qualifications.

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