On-Site IT Operations Specialist

3 weeks ago


Wilmington, North Carolina, United States Consulting Services Group Full time

Company Overview

At Consulting Services Group, we pride ourselves on being a premier provider of support services. Our team brings unparalleled expertise and dedication to delivering comprehensive solutions to our clients. We are always looking to expand our team with talented professionals like you.

Job Description

We are seeking an experienced IT Operations Analyst to provide systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. This includes maintenance and technical support for a customer's product at customer field locations. You will play a crucial role in ensuring smooth operations by providing analysis, installing new hardware, enhancing existing hardware, and assisting on-site personnel with training and best practices.

Responsibilities

  • Analysis: Provide analysis related to system design specifications.
  • Product Installation and Enhancement: Install new products or enhance existing ones.
  • Product Maintenance and Troubleshooting: Analyze and troubleshoot application and application-specific hardware issues.
  • Multi-User Management: Verify user access requests against authorization criteria.

Requirements

  • Minimum 2-4 years of experience in IT or Service Desk environments.
  • Bachelor's degree in a technology-related major.
  • Active Department of Defense Top Secret Clearance and SCI eligibility.
  • Familiarity with macOS, Android, iOS, DNS, DHCP, Whitelisting, Port Security, Access control procedures, Linux operating systems (Ubuntu preferred).

Salary and Benefits

  • Competitive salary: $95,000 - $115,000 per year, based on experience.
  • No cost health, dental, and vision insurance options.
  • Paid time off accrual program with additional sick leave and military leave.
  • 14 holidays with flexibility to take alternative days off.
  • Retirement plan with immediate match and vesting.

About Us

Consulting Services Group is an Affirmative Action and Equal Opportunity Employer. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience helps build the competencies and knowledge that translates to our openings.



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