Epic Training Specialist

4 days ago


Corpus Christi, Texas, United States CHRISTUS Health Full time
Job Summary

We are seeking a highly skilled Epic Trainer to join our team at CHRISTUS Health. As an Epic Trainer, you will be responsible for delivering high-quality training to our end-users, ensuring they have the necessary skills to effectively use the Epic system.

Key Responsibilities
  • Develop and deliver training content for Epic applications, including workflow-based and role-specific class content, eLearning, job aids, and Learning Home Dashboards.
  • Collaborate with end-users and Principal Trainers to ensure build, training, and support are aligned with approved workflows.
  • Provide assistance in the maintenance of classroom information on online learning modules, ensuring accuracy and completeness.
  • Work with the provisioning team to ensure associates have completed the appropriate training before access is granted.
  • Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records).
  • Complete job shadows, deliver training, support, and build confidence for end-users.
  • Ability to test and troubleshoot the Training and build environment.
  • Models/mentors and trains team members within their own training team.
  • Works under minimal supervision, using independent judgment requiring analysis of variable factors.
  • Collaborates with senior team members to develop/validate methods and teaching techniques.
  • Solves or escalates operational problems to senior team members and management.
Requirements
  • Two + years of experience with education, EPIC end user, or related field required.
  • Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred.
  • Experience in instructional design, training, using Epic system preferred.
  • Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred.
  • Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word.
  • Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required.
  • Proven track-record of successfully delivering projects on time and within budget.
  • Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager).
  • Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager).


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