Startup Operations Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Swell Health. As a key member of our operations team, you will play a critical role in supporting the growth and success of our AI-supported mental health platform.
The ideal candidate will have a strong passion for mental health and a desire to make a meaningful impact in the lives of our clients. You will be responsible for creating and maintaining processes, solving problems, and contributing to the development of our operations team.
This is a unique opportunity to join a small startup with a team that is passionate about mental health. You will have the chance to work closely with our CEO and other high-performing leaders, and to take on greater responsibilities as the company grows.
We offer a competitive salary, a generous stock option grant, and a comprehensive benefits package. You will also have the opportunity to participate in regular mentorship and training programs to help you grow and develop in your career.
Responsibilities- Client Operations: Call, email, and text clients throughout the day to support onboarding and ongoing operations. Create and track client surveys, and submit insurance billing and reconcile biweekly.
- Therapist Operations: Credential therapists with insurers, track credentialing status, and proactively engage therapists in the pipeline.
- General Operations: Write and maintain SOP documentation, support hackathons and other integrations within the local startup community, support regulatory compliance, report on progress and issues, identify and implement strategies to resolve inefficiencies and scale operations, contribute ideas and roll up your sleeves for projects outside of your area, and perform light office coordination.
- You are passionate about mental health and committed to making a meaningful impact in the lives of our clients.
- You thrive in a highly accountable and visible environment, and are willing to take initiative and lead the fix when problems arise.
- You have a high EQ and work well with others, and are a clear, proactive, and respectful communicator.
- You are ready to be all in on shaping the future at Swell Health, contributing to discussions around how we work, how we get better, and how we right the ship when we inevitably take a wrong direction.
- You want to work in a startup and grow with Swell Health, and are ready for a high-growth, energy-intensive phase in your life.
- Equity ownership in Swell Health
- Medical, dental, and vision benefits
- 11 company-wide observed holidays and 1 floating personal holiday
- 3 weeks paid time off
- Opportunity for direct 1:1 mentorship from the CEO and other high-performing leaders
- Opportunity to define a set career path with measurable milestones to move up into a leadership role at Swell Health over time
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