Front Desk Hospitality Specialist
4 days ago
We are seeking a skilled and enthusiastic Front Desk Agent to join our team at Hyatt Place Columbus/OSU. As a key member of our hospitality team, you will be responsible for creating a memorable experience for our guests by providing exceptional service and support.
Key Responsibilities:- Manage the front desk, including guest check-in and check-out, room assignments, and key control.
- Provide information to guests and visitors, and coordinate special requests and services.
- Assist with food and beverage preparation and service, including operating the POS system.
- Maintain a clean and organized environment, including the front desk area and surrounding spaces.
- Follow Hyatt Place operational policies and procedures to ensure exceptional guest service.
- High school diploma or equivalent required.
- Strong command of the English language, including speaking, reading, and writing.
- Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
- Must be able to multi-task and lift moderate weight (up to 20 lbs).
- Basic computer skills, including Word and Excel.
- Customer service experience preferred, preferably in a hotel or related field.
Hyatt Place Columbus/OSU is a dynamic and welcoming work environment that values family/work life balance and provides development opportunities. We are committed to providing quality service and memorable guest experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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