Front Desk Representative

2 weeks ago

Columbus, Ohio, United States Innvite Hospitality Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Agent to join our team at Innvite Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Guest Check-in & Check-out: Ensure a smooth and efficient check-in and check-out process for our guests.
  • PMS Operations: Manage our property management system to maintain accurate records and ensure seamless operations.
  • Cash Handling & Credit Card Transactions: Handle cash and credit card transactions with accuracy and attention to detail.
  • Switchboard Operation and Telephone Etiquette: Answer and direct phone calls, and provide excellent telephone etiquette.
  • Front Office Emergency/Security Procedures: Respond to emergency situations and maintain a safe and secure environment.
  • Reservations-Guest Rooms and Meeting Rooms: Manage reservations and ensure that guest rooms and meeting rooms are prepared for arrival.
  • Assist with Administrative Duties as assigned by Management: Perform various administrative tasks as assigned by management.
  • Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily: Maintain a clean and welcoming environment for our guests.
  • Minor Decision Making: Make informed decisions to resolve guest issues and concerns.
  • Take Group Reservations & Set up Group Blocks: Manage group reservations and set up group blocks as needed.
  • Sales of Guest Rooms with New Arrivals and Phone Inquiries: Sell guest rooms to new arrivals and respond to phone inquiries.
  • Follow All Policies & Procedures as Outlined in the Employee Handbook: Adhere to all policies and procedures outlined in the employee handbook.
  • Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag: Maintain a neat, clean, and well-groomed appearance in a proper uniform with name tag.
  • Operate Laundry as Directed: Operate laundry as directed by management.
  • Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors: Provide exceptional customer service and maintain a professional and hospitable attitude towards all guests, associates, and vendors.
Requirements
  • Fluent Verbal & Written Communication in Proper English (Spanish, if possible): Possess excellent verbal and written communication skills in English (Spanish a plus).
  • Basic Math: Possess basic math skills.
  • Hand Writing: Possess good handwriting skills.
  • Computer Skills/Keyboard/Typing Skills: Possess basic computer skills, including keyboard and typing skills.
  • Operate a 10 Key Calculator: Operate a 10-key calculator with ease.
  • Hospitable, Civil Contact with the Public: Possess excellent communication skills and provide hospitable and civil contact with the public.
  • Ability to Work Independently, with Little to no Supervision: Work independently with minimal supervision.
  • Ability to Complete Multiple Tasks Simultaneously: Possess the ability to complete multiple tasks simultaneously.
  • Night Audit/Basic Accounting Skills/Training: Possess basic accounting skills and training.

Job Posted by ApplicantPro

  • Front Desk Representative

    3 weeks ago

    Columbus, Ohio, United States Malibu Events Promotion Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our dynamic team at Malibu Events Promotion. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, managing incoming calls and inquiries, and ensuring the smooth operation of our front desk area.Key...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Embassy Suites Columbus, OH Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Columbus, OH. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet guests,...

  • Hotel Front Desk Representative

    2 weeks ago

    Columbus, Ohio, United States Workline Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Workline Solutions. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all.Key ResponsibilitiesGreet and Welcome Guests: Greet and...

  • Front Desk Representative

    3 weeks ago

    Columbus, Ohio, United States Red Roof Full time

    **Front Desk Rep - Full-Time****Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002723 Showing 1 location **Job Details****Description**We're seeking a friendly and organized Front Desk Rep to join our team at Red Roof. As a Front Desk Rep, you will be the first point of contact for our guests, providing exceptional customer service and...

  • Front Desk/Host Representative

    1 month ago

    Columbus, Ohio, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk/Host Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors to Dave & Buster's.Key ResponsibilitiesGuest...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Innvite Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Innvite Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Check-in and Check-out:...

  • Front Desk Representative

    4 days ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentAt Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Responsibilities:Provide exceptional guest service,...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Troon Golf Full time

    Front Desk Agent Job DescriptionColumbus Country Club is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Accurately process guest transactions and maintain accurate...

  • Front Desk Representative

    2 days ago

    Columbus, Ohio, United States InnVite Hospitality Full time

    Front Desk Agent OpportunityWe are seeking a highly motivated and organized Front Desk Agent to join our team at InnVite Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and maintaining a clean and welcoming environment.Key...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Dave & Buster Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentAt Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at our Columbus Moxy Short North hotel.Job Summary:We are looking for a Front Desk Agent who is passionate about delivering exceptional guest experiences and providing top-notch customer service. As a Front Desk Agent, you...

  • Front Desk Representative

    1 month ago

    Columbus, Ohio, United States Embassy Suites Columbus, OH Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Columbus, OH.Key Responsibilities:Greet guests and process check-in and check-out procedures with a smile.Manage cash and credit card transactions with accuracy and attention to detail.Review daily reports and take...

  • Front Desk Representative

    6 days ago

    Columbus, Ohio, United States InnVite Hospitality Full time

    Job Opportunity: Front Desk AgentWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at InnVite Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Manage guest check-in and...

  • Front Desk Representative

    2 weeks ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Columbus Moxy Short North. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key Responsibilities:Provide...

  • Front Desk Representative

    4 weeks ago

    Columbus, Ohio, United States Hyatt Place Full time

    Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Hyatt Place Columbus/OSU. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for creating a memorable and exceptional experience for them.Key Responsibilities:Provide exceptional customer service to...

  • Hotel Front Desk Representative

    7 minutes ago

    Columbus, Ohio, United States Fairfield Inn & Suites Hilliard West Columbus Full time

    Job SummaryAs a Front Desk Associate at Fairfield Inn & Suites Hilliard West Columbus, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key...

  • Front Desk Representative

    5 days ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentAt Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at our Upper Arlington TownePlace Suites in Columbus, Ohio.Key Responsibilities:Provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests.Process check-ins and check-outs efficiently,...

  • Front Desk Representative

    2 weeks ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Upper Arlington TownePlace Suites in Columbus, Ohio.Responsibilities:Provide exceptional guest services, including check-in and check-out, to ensure a seamless and enjoyable experience for our guests.Process all payments and transactions...

  • Front Desk Representative

    5 days ago

    Columbus, Ohio, United States Shaner Hotel Group Full time

    Job Title: Front Desk AgentAt Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at our Columbus Moxy Short North hotel.Responsibilities:Provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests.Process check-ins and check-outs efficiently, adhering to hotel...

  • Front Desk Representative

    5 days ago

    Columbus, Ohio, United States Sonesta International Hotels Full time

    Job Title: Front Desk AgentAt Sonesta International Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Register guests, issue room...