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Assistant Event Operations Manager
2 months ago
We are seeking a highly skilled and experienced Event Operations Manager to join our team at Marriott International. As a key member of our hospitality operations team, you will be responsible for ensuring the smooth execution of events and functions, providing exceptional customer service, and leading a team of event coordinators and service staff.
Key Responsibilities- Verify meeting and event rooms/space are set according to event documentation and customer requirements.
- Lead shifts and actively participate in the servicing of events, ensuring high-quality service and attention to detail.
- Adhere to and reinforce all standards, policies, and procedures, including Core Deliverables, SOPs, and LSOPs.
- Assist in maintaining the inventory of function room amenities and other controllable supplies.
- Attend and participate in all pertinent meetings, including Daily Stand Up, BEO, Staff, Forecast, Department, and Intradepartmental meetings.
- Communicate critical information to the Banquet, Event Services, and Event Technology teams.
- Conduct room function inspections prior to each event to ensure the room is set according to specifications.
- Delegate tasks to ensure room sets are "on time" and meet Event Management Standards.
- Verify employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
- Maintain attendance log for Banquet, Event Service, and Event Technology employees.
- Manage departmental inventories and assets, including par levels and maintenance of equipment.
- Order supplies for the department, including china, glass, silver, buffet equipment, and other service equipment needs.
- Schedule Banquet and Event Service staff to forecast and service standards, while maximizing profits.
- Utilize banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor.
- Practice and execute brand-specific meeting services program per Brand Standard.
- Assist with the Event Technology/Audio Visual team when necessary to ensure customer satisfaction.
- Work with Event Planning team to verify flawless delivery of events.
- High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
- OR
- At least 3 years of experience in two of the following areas of hospitality: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
- Preferred experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.
Marriott International offers a competitive hourly pay range of $24.52 to $30.29, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
