Senior Event Operations Manager
4 days ago
As a Senior Event Operations Manager at Marriott, you will play a key role in supporting the Assistant Director of Convention Services in the operation of the Convention Services department. Your primary responsibility will be to manage and coordinate Convention Services activities and services to ensure the smooth execution of all conventions, functions, and events requiring meeting services.
Key Responsibilities
- Manage and coordinate Convention Services activities associated with planning, supervising, and executing events for complex and high-touch convention and event groups.
- Plan and develop programs, agendas, and services according to client requirements.
- Communicate all group specifications and history to the appropriate operational departments.
- Ensure that all specifications are implemented and executed to established guidelines.
- Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.
- Accurately forecast group revenues according to established guidelines.
- Promote the proper use of function space, exhibit hall, and overall event space.
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
- Assist with the training and development initiatives for the Convention Services staff.
- Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.
- Oversee contracted group room blocks to include cutoffs, attrition, etc.
- Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
- Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
- Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.
- Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.
Requirements
- High school diploma or GED; 6 years experience in event management, food and beverage, sales and marketing, or related professional area.
- Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.
Benefits
- Competitive salary range: $86,000 to $107,000 annually.
- Bonus program.
- Comprehensive health care benefits.
- 401(k) plan with up to 5% company match.
- Employee stock purchase plan at 15% discount.
- Accrued paid time off (including sick leave where applicable).
- Life insurance.
- Group disability insurance.
- Travel discounts.
- Adoption assistance.
- Paid parental leave.
- Health savings account (except for positions based out of or performed in Hawaii).
- Flexible spending accounts.
- Tuition assistance.
- Pre-tax commuter benefits.
- Other life and work wellness benefits.
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