Techno-Functional ServiceNow Specialist

1 month ago

New York, New York, United States CyberTec Full time
Job Summary

We are seeking a highly skilled Techno-Functional ServiceNow Specialist to join our team at CyberTec. As a key member of our team, you will be responsible for designing, implementing, and supporting ServiceNow solutions for our clients.

Key Responsibilities
  • Coordinate and lead the technical/functional development and support of ServiceNow requests, projects, and tasks.
  • Host sprint planning sessions and provide time and resource estimates to the PTC before work begins.
  • Plan releases into PROD around the sprint delivery dates.
  • Ensure a mutual understanding of the request and the proposed approach/response between both the PTC and the Contractor before beginning work on a request.
  • Coordinate and execute all development aspects including reports, integrations, interfaces, conversion programs, database design and creation, and enhancements.
  • Document requirements, or user stories in detail, as determined by the PTC (within Azure Dev Ops (ADO)).
  • Perform technical functions that are within the scope of this position. These include, but are not limited to configuring, coding, testing, writing automated test scripts using ATF, data loads, and scripting.
  • Document the progress and other details relating to the work being performed within the appropriate PTC's Microsoft Azure DevOps (ADO) record.
  • Record requirements or user stories within the PTC's Microsoft Azure DevOps (ADO) system as directed by the PTC for testing and requirement traceability purposes.
  • Create testing plans and test scripts as needed to ensure proper operation of the requested change, enhancement, or program as directed by the PTC.
  • Perform and/or coordinate the Unit, System Integration, User Acceptance, and other testing as specified by the PTC following the PTC's IT Quality Management Playbook (playbook to be provided upon start of work).
  • Document and demonstrate the changes (Showbacks) as directed, plus present the change at the PTC's Change Review Board meetings.
  • Work with the PTC system administration team to have the changes code and peer reviewed then implemented into PROD.
  • Work at the direction of, and report to, the PTC's CBS Varied Team Supervisor or designee.
  • Provide documentation and knowledge transfer on the changes, as requested by the PTC. Plus provide guidance and support to the application support team, as needed, for troubleshooting issues or answering questions as directed by the PTC.
  • Perform tasks and other duties as assigned by the PTC.
Requirements
  • At least one hands-on ServiceNow implementation project as a functional or technical lead
  • At least two prior support and enhancements project as a functional or technical lead
  • 2 years' experience coding and configuration ServiceNow
  • Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
  • Proficient in ITIL practices and methodologies
Desired Skills
  • The ideal candidate will have 8 or more years of expertise in delivering services via ServiceNow for projects of various sizes and subject matters
  • The ideal candidate will have 5 or more years of experience in delivering ServiceNow services as described within this request
  • Ability to work independently to accomplish the tasks and duties assigned
  • Demonstrated exceptional critical thinking and problem-solving skills
Certifications / Education
  • All Techno-functional resources must hold one or more of the following ServiceNow certifications:
  • CIS-ITSM (Certified Implementation Specialist) OR
  • CSA (Certified System administrator) OR
  • ServiceNow Certified Developer
  • Bachelor's degree in business management or information systems

Work Location: Virtual to the PTC, with occasional in-person meetings as needed. No travel expenses will be paid.

Work Schedule: 8:00 am to 5:00 pm Eastern Time, Monday through Friday.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply: If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your resume and a cover letter to [insert contact information].

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