AI Solutions Architect

3 weeks ago


New York, New York, United States ServiceNow Full time
Unlock Business Outcomes with Cutting-Edge AI Solutions

We are seeking a highly skilled Genetic AI Architect Lead to drive customer success and growth by leveraging ServiceNow's innovative GenAI capabilities.

About the Role

This is an exceptional opportunity for a seasoned technology advisor to lead complex projects, provide technical guidance, and deliver hands-on expertise in implementing ServiceNow's GenAI solutions. As a key member of our Customer Outcomes team, you will collaborate with cross-functional teams to ensure seamless deployment of ServiceNow Now Assist and stay at the forefront of industry trends in GenAI.

Responsibilities
  • Lead multi-disciplinary projects as a Subject Matter Expert (SME) to solve complex customer issues related to AI solutions.
  • Provide expert technical advice and guidance to customers on utilizing ServiceNow technologies to achieve business objectives.
  • Deliver hands-on implementation of ServiceNow capabilities to drive outcomes and value realization for customers.
  • Collaborate with sales, marketing, and product development teams to ensure successful deployment of ServiceNow Now Assist.
  • Stay current with industry trends and emerging technologies in GenAI, applying this knowledge to continuously improve and evolve ServiceNow's GenAI offerings.
Requirements
  • At least 5 years of experience in a technology advisory role, preferably with direct experience working with AI, machine learning, statistical systems, or big data platforms.
  • 8+ years of experience building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, with 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.
What We Offer

We offer a competitive salary range of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation, and benefits. Our comprehensive package includes health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.



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