Customer Service Representative
4 weeks ago
Overview:
We are seeking a highly skilled Customer Service Representative to join our team at FedEx Employees Credit Association. As a key member of our organization, you will be responsible for providing exceptional service to our members through various communication channels.
Responsibilities:
- Provide personalized support to members through phone, email, chat, and other digital media.
- Assist with membership eligibility, account inquiries, and loan payments.
- Identify cross-selling opportunities for new and existing members.
- Utilize a member-centric approach to determine individual financial needs and recommend products and services.
- Participate in and contribute to our Bank Secrecy Act compliance.
- Maintain an excellent understanding of our Quality Assurance Program and products.
- Encourage teamwork and follow our internal CARE Standards.
Qualifications:
- Some college preferred.
- Experience in a Contact Center or financial institution a plus.
- Demonstrated ability to investigate and solve complex problems.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency in Microsoft Office programs.
About Us:
FedEx Employees Credit Association is a not-for-profit federal credit union dedicated to providing financial solutions to FedEx employees, retirees, and their families. We offer competitive compensation and benefits, as well as extensive professional development opportunities.
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