Customer Service Representative

4 weeks ago


Memphis, Tennessee, United States Independent Bank Full time
Job Overview

This role requires a strong commitment to delivering exceptional customer service to our commercial and business banking clients.


Key Responsibilities:

  • Provide accurate and responsive support to clients and relationship managers.
  • Work closely with relationship managers and the manager of wholesale banking group to fulfill administrative requirements.
  • Maintain a working knowledge of bank products and operational systems.
  • Facilitate opening accounts, processing transactions, and resolving problems.
  • Support loan reviews and comprehension of commercial and consumer loan documents.

Requirements:

A high school diploma or equivalent is required. Prior banking experience is necessary. The ideal candidate should have working knowledge of commercial loan documentation, regulations, and experience with loan software. Proficiency in Microsoft Word, Excel, and Outlook is also required. 2+ years of prior customer service skills are essential.


Independent Bank is an equal opportunity employer and welcomes applications from diverse candidates.



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