Customer Service Representative

1 month ago


Memphis, Tennessee, United States Fedex Employee Credit Association Full time
Job Title: Contact Center Representative

Overview:

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at FedEx Employees Credit Association. As a key member of our organization, you will be responsible for providing exceptional service to our members through various communication channels.

Responsibilities:

  • Provide personalized support to members through phone, email, chat, and other digital media.
  • Assist with membership eligibility, account inquiries, and requests for credit debit cards, loan payments, and other member needs.
  • Identify cross-sell opportunities for new and existing members with services and products that meet their needs and qualifications.
  • Utilize a member-centric approach to determine individual members' financial needs and recommend appropriate products and services.
  • Effectively answer questions by listening, collecting data, and reporting results to assist members in solving account-related issues.
  • Participate in and contribute to FedEx Employees Credit Association's Bank Secrecy Act compliance.
  • Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association's products and services.
  • Encourage teamwork within the organization by supporting colleagues.
  • Follow internal CARE Standards for service as it relates to members and coworkers.

Qualifications:

  • Some college preferred.
  • Experience in a Contact Center or financial institution is a plus.
  • Demonstrated ability to investigate and solve complex problems.
  • Accuracy, attention to detail, organization, and excellent time management skills.
  • Strong interpersonal, verbal, and written communication skills, along with basic math skills.
  • Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.

About Us:

FedEx Employees Credit Association is a not-for-profit federal credit union that seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families. We offer competitive compensation and benefits, as well as extensive professional development opportunities.



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