Customer Service Representative
1 month ago
Overview:
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at FedEx Employees Credit Association. As a key member of our organization, you will be responsible for providing exceptional service to our members through various communication channels.
Responsibilities:
- Provide personalized support to members through phone, email, chat, and other digital media.
- Assist with membership eligibility, account inquiries, and requests for credit debit cards, loan payments, and other member needs.
- Identify cross-sell opportunities for new and existing members with services and products that meet their needs and qualifications.
- Utilize a member-centric approach to determine individual members' financial needs and recommend appropriate products and services.
- Effectively answer questions by listening, collecting data, and reporting results to assist members in solving account-related issues.
- Participate in and contribute to FedEx Employees Credit Association's Bank Secrecy Act compliance.
- Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association's products and services.
- Encourage teamwork within the organization by supporting colleagues.
- Follow internal CARE Standards for service as it relates to members and coworkers.
Qualifications:
- Some college preferred.
- Experience in a Contact Center or financial institution is a plus.
- Demonstrated ability to investigate and solve complex problems.
- Accuracy, attention to detail, organization, and excellent time management skills.
- Strong interpersonal, verbal, and written communication skills, along with basic math skills.
- Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.
About Us:
FedEx Employees Credit Association is a not-for-profit federal credit union that seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families. We offer competitive compensation and benefits, as well as extensive professional development opportunities.
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