Technical Support Specialist II

3 days ago

San Diego, California, United States QuidelOrtho Full time
The Opportunity

QuidelOrtho, a world-leading in vitro diagnostics company, is seeking a skilled Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions to meet the needs of our customers.

Our culture prioritizes employee happiness, inspiration, and engagement, and we strive to build meaningful connections with our team members. As a Technical Support Specialist II, you will be part of a dynamic team that supports our Blood Banking and Clinical Chemistry testing platforms and assays.

The Role

We are hiring for a Technical Support Specialist II to work in our Technical Solutions Center team, supporting our customers with expert technical solutions for assay and instrument-related issues. This role requires strong communication skills, the ability to lead troubleshooting management, and a sense of urgency to resolve customer issues.

As a Technical Support Specialist II, you will work Thursday to Sunday, with a schedule of 18:30 to 5 ET. You can be based in Rochester, NY, or work remotely in the US. This role offers a unique opportunity to work with a global team and contribute to the success of QuidelOrtho.

Responsibilities
  • Provide expert technical solutions for customers using telecommunication, chat, or other emerging technologies.
  • Lead troubleshooting management on laboratory instrumentation using defined methodologies.
  • Recognize the clinical significance of tests performed in the laboratory.
  • Communicate with empathy and respect to customers, peers, and business partners.
  • Identify root causes of issues and provide appropriate solutions.
  • Support Continuous Quality Improvement and customer satisfaction goals.
  • Present technical information within and outside the organization.
  • Work collaboratively with the Technical Solutions Centers team to achieve goals.
Requirements
  • Education: Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science, or other relevant degree.
  • Experience: Minimum 3 years in a healthcare setting.
  • Customer-focused with excellent communication skills.
  • Team player with self-motivation and interaction skills.
  • Ability to organize and express ideas in individual or group situations.
  • Technical and professional knowledge of systems and solutions.
  • Ability to work a variable shift schedule, including weekends and holidays.
Preferred Qualifications
  • Bi-lingual English/Spanish.
  • 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank.
Key Working Relationships

Internal Partners: Field Application Specialists, Global TSC team, Sales Representatives, and Product Specialists for critical cases related to technical services.

External Partners: Customers, Lab technicians, Lab managers, biologists, biomedical engineers, IT technicians, and service personnel.

Work Environment

The work environment is an office setting with occasional light lifting of files and related materials. Ability to travel up to 20% globally required.

Salary Transparency

The salary range for this position is $65,000 to $75,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off, and paid Holidays.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

  • Technical Support Specialist II

    2 days ago

    San Diego, California, United States QuidelOrtho Full time

    The OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a skilled Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions to meet the needs of our customers.Our culture prioritizes employee happiness,...

  • Technical Support Specialist II

    6 days ago

    San Diego, California, United States QuidelOrtho Full time

    The OpportunityQuidelOrtho, a world-leading in vitro diagnostics company, is seeking a Technical Support Specialist II to join its Technical Solutions Center team. With a strong presence in over 130 countries, we provide fast, accurate, and consistent testing solutions for healthcare professionals and patients worldwide.Our culture prioritizes employee...

  • IT Support Specialist II

    2 weeks ago

    San Diego, California, United States Salvationarmytucson Full time

    Job Title: THQ IT Support Specialist IIJoin the Salvation Army team as an IT Support Specialist II and play a vital role in ensuring the smooth operation of our technology infrastructure.Job Summary:We are seeking a highly skilled and experienced IT Support Specialist II to join our team. As a key member of our IT department, you will be responsible for...

  • IT Support Specialist II

    2 weeks ago

    San Diego, California, United States Salvationarmytucson Full time

    Job Title: THQ IT Support Specialist IIJoin our team as a THQ IT Support Specialist II at The Salvation Army, an international movement with a mission to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist II to join our team. The successful...

  • Technical Support Specialist

    1 week ago

    San Diego, California, United States MILLENNIUMSOFT Full time

    Job Title: GCS Service and SupportAt MillenniumSoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their technical issues are resolved in a timely and professional manner.Key Responsibilities:Assist...

  • IT Support Specialist II

    3 days ago

    San Diego, California, United States Salvationarmytucson Full time

    Job Title: IT Support Specialist IIJob Summary:We are seeking an experienced IT Support Specialist II to join our team at The Salvation Army. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and users. Your primary focus will be on troubleshooting and resolving computer-related issues,...

  • IT Support Specialist II

    4 weeks ago

    San Diego, California, United States ISHPI Information Technology Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist II to join our team at ISHPI Information Technology. As a key member of our IT Support team, you will be responsible for providing technical assistance and support to our clients.Key ResponsibilitiesProvide technical assistance and support to clients via phone, email, or chatResolve computer...

  • Technical Support Specialist

    5 days ago

    San Diego, California, United States LHH Recruitment Solutions Full time

    Job Title: Technical Support IILHH Recruitment Solutions is seeking a skilled Technical Support II specialist to join our team in San Diego, CA. As a key member of our technical support team, you will be responsible for investigating, researching, and resolving complex software application issues and operating system modification requests.Key...

  • Support Specialist II

    1 week ago

    San Diego, California, United States Mercury General Full time

    Job Details**Job Title:** Support Specialist II**Job Category:** Legal**Requisition Number:** SUPPO**Job Summary:**We are seeking a Support Specialist II to join our team at Mercury General. As a Support Specialist II, you will perform routine but varied clerical and support duties in our in-house Law Office.**Responsibilities:*** Perform routine clerical...

  • Senior Technical Systems Specialist

    2 weeks ago

    San Diego, California, United States GTN Technical Staffing Full time

    Job SummaryThe Systems Engineer II provides critical engineering and technical support during the development and review of architectures, specifications, and standards for NAVWAR programs in the RDT&E phase of acquisition.Key Responsibilities:Act as Systems Engineer, Engineer, Technical Support, Systems, Systems Analyst, Technology, and Staffing as...

  • Technical Support Specialist

    2 weeks ago

    San Diego, California, United States MILLENNIUMSOFT Full time

    Job Title: GCS Service and SupportAt MillenniumSoft, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved in a timely and professional manner.Job Summary:The Technical Support...

  • Senior Technical Lead

    5 days ago

    San Diego, California, United States GTN Technical Staffing Full time

    Job SummaryThe Systems Engineer II provides engineering and technical support during development and review of architectures, specifications, and standards for NAVWAR programs in the RDT&E phase of acquisition.Key Responsibilities:Act as Systems Engineer, Engineer, Technical Support, Systems, Systems Analyst, Technology, StaffingProvide engineering and...

  • Technical Support Specialist

    5 days ago

    San Diego, California, United States Vets Hired Full time

    About the JobAt Vets Hired, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our staff, ensuring that our computer systems and software are running smoothly and efficiently.Key ResponsibilitiesConfigure, install, maintain, and...

  • Technical Support Specialist

    2 weeks ago

    San Diego, California, United States Apple Full time

    About the RoleWe are seeking a highly skilled and customer-focused Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support and service to our customers, helping them to get the most out of their Apple products.Key ResponsibilitiesAssess customer support needs and provide...

  • Technical Support Specialist

    4 days ago

    San Diego, California, United States Platform Science Full time

    About the RoleWe are seeking a skilled Tier I Technical Support Specialist to join our team at Platform Science. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide timely and effective technical support to customers via various communication...

  • Technical Support Specialist

    4 weeks ago

    San Diego, California, United States SAIC Full time

    Technical Support SpecialistSAIC is seeking a Technical Support Specialist with an active Secret clearance to contribute to our mission in supporting critical service management initiatives. This position is designed for individuals who thrive in a collaborative environment and are dedicated to providing exceptional technical assistance.Position...

  • Laboratory Support Specialist

    2 days ago

    San Diego, California, United States Mentor Technical Group Full time

    Job Title: Laboratory Support SpecialistMentor Technical Group is seeking a highly skilled Laboratory Support Specialist to join our team. As a Laboratory Support Specialist, you will play a critical role in ensuring the smooth operation of our research laboratory.Key Responsibilities:Provide technical support for laboratory operations, including equipment...

  • Desktop Support Specialist

    3 weeks ago

    San Diego, California, United States VIA Technical Full time

    Job Title: Level 5 Desktop Support SpecialistLocation: Fully OnsiteExperience: 10+ years of relevant experiencePosition Summary:VIA Technical, a leading provider of technical services, is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional...

  • Structural Support Specialist II

    2 weeks ago

    San Diego, California, United States Epsilon Systems Full time

    Epsilon Systems is seeking a full-time Structural Support Specialist II to provide technical expertise to our customer related to U.S. Navy ships and vessels.Key Responsibilities:Review and validate lifting plans and safety nets for design and testing.Perform repairs and inspections on flight deck nets, tie-downs, watertight doors, and lifelines.Develop and...

  • Technical Support Specialist

    2 days ago

    San Diego, California, United States Howden Group Holdings Full time

    About the RoleDUAL North America, Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and professional support to end-users, including hardware and software troubleshooting, in a Windows 10/11 and Windows Server 2016+ environment.Key ResponsibilitiesSupport...