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Customer Service Representative

2 months ago

Clearwater, United States Craig Duncan Insurance Agency Inc Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in building and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their goals.

**Key Responsibilities**

• Establish and maintain strong customer relationships through regular communication and follow-up

• Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

• Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations

• Maintain a strong work ethic and commitment to success, with a focus on delivering exceptional results and exceeding customer expectations

• Collaborate with the team to achieve sales and customer satisfaction goals

**What We Offer**

• Competitive hourly pay plus commission/bonus structure

• Comprehensive health benefits package

• Profit-sharing opportunities

• Paid time off (vacation and personal/sick days)

• Flexible hours and a dynamic work environment

• Valuable experience and opportunities for growth and advancement within our agency

**Requirements**

• Excellent interpersonal and communication skills (written, verbal, and listening)

• Enthusiasm for the role insurance and financial products play in helping people manage risk and achieve their goals

• People-oriented and detail-oriented with a proactive approach to problem-solving

• Dedicated to customer service and able to effectively relate to customers

• Ability to work in a team environment and adapt to changing priorities

• Personal Lines Licenses (must be able to obtain)